We want you to be fully satisfied with your purchase. If you are not happy with an item, our refund and returns policy is outlined below.

1. Returns

You may request a return for eligible items within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • Original packaging and tags must be intact

  • Proof of purchase may be required

Certain products such as hygiene items, personal-use products, clearance items, or digital goods may not be eligible for return.

2. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please report it within 48 hours of delivery. We will arrange a replacement or refund after reviewing the issue.

3. Refunds

Once your return is approved and received:

  • The item will be inspected

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued through the original payment method where possible

Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

Exchanges are offered for the same product if available. If the item is out of stock, a refund will be issued instead.

5. Return Shipping

  • Customers may be responsible for return shipping fees unless the return is due to a damaged or incorrect product.

  • Shipping fees are non-refundable.

6. Order Cancellations

Orders can only be cancelled before shipment. Once the order has been shipped, cancellation is no longer possible and the return process must be followed.

7. Non-Returnable Items

The following items cannot be returned:

  • Digital products or downloads

  • Personalized or custom items

  • Clearance or sale items

  • Used or damaged items caused by misuse

8. Changes to This Policy

We reserve the right to modify or update this policy at any time. Any changes will be posted to this page.